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SPM - EA

Strategic Portfolio Management (SPM) and Enterprise Architecture (EA) integrate closely to align business strategy with the landscape of Business Applications and Application Services. SPM uses EA data, such as application cost, lifecycle, and technical and business fit, to inform investment decisions and prioritize initiatives in projects and portfolios. Conversely, EA benefits from SPM by tying application assessments to strategic goals, ensuring application rationalization and modernization efforts are business-driven. This integration enhances visibility and governance across both business capabilities and technology components.

SPM - ITSM

Strategic Portfolio Management (SPM) and IT Service Management (ITSM) connect by aligning strategic initiatives with operational service delivery. SPM leverages ITSM data, such as incident trends, change volumes, and service performance, to prioritize and fund demands and projects that improve service quality and efficiency. ITSM benefits from SPM by gaining visibility into upcoming strategic changes, enabling proactive service planning and impact analysis. This synergy ensures that IT services evolve with business objectives and strategic priorities.

ITSM - ITOM

IT Service Management (ITSM) and IT Operations Management (ITOM) integrate to ensure seamless service delivery through proactive infrastructure monitoring and responsive support. ITOM provides ITSM with real-time visibility into the health, availability, and performance of services and infrastructure components via discovery, event management, and CMDB enrichment. In return, ITSM enables incident, problem, and change workflows that respond to and remediate ITOM-detected issues. They create a closed-loop system that improves service reliability, reduces downtime, and supports root cause analysis.

ITOM - ITAM

IT Operations Management (ITOM) and IT Asset Management (ITAM) integrate to deliver end-to-end visibility and control over Configuration Items and IT assets throughout their lifecycle. ITOM, through discovery and service mapping, feeds accurate and real-time configuration data into ITAM, ensuring the asset repository reflects the actual state of the infrastructure. In return, ITAM provides ITOM with critical asset details such as ownership, lifecycle status, finance-related information, and contractual obligations to support operational decisions and compliance. This integration enhances governance, optimizes asset utilization, and reduces risks related to shadow IT and untracked assets.

ITAM - EA

IT Asset Management (ITAM) and Enterprise Architecture (EA) integrate to ensure that technology assets align with architectural standards and strategic business goals. ITAM provides EA with detailed, accurate data on hardware and software assets, including lifecycle status, usage, and cost, enabling architects to make informed decisions about technology standardization and rationalization. In return, EA defines the target architecture and approved technologies, guiding ITAM in procurement, compliance, and decommissioning processes. This collaboration improves technology governance, reduces redundancy, and supports strategic planning across the IT landscape.

Meet Capture and ServiceNow
Focusing on
DACH & CEE
ITSM, ITAM, ITOM, SPM, EA in our Budapest near-shore base
35+ CERTIFICATIONS
+15 YEARS
of experience providing services for our large customers around different industries

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Services

No matter what your digital transformation challenges are, our services will help you shift your business – tailored to your expectations and corporate environment.
License, Subscription, Maintenance
Implementation, Integration, Support
Migration, Optimization, Enablement
Staff Augmentation, Team as a Service
SPM
Strategic Portfolio Management
  • Business Strategy Alignment
  • SPM Implementation & Optimization
  • Data-Driven Insights
  • AI-Enhanced Decision Support
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EA
Enterprise Architecture
  • Enterprise Strategy Mapping
  • Application Rationalization
  • Future-State Roadmaps
  • AI-Powered Analysis
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ITAM
IT Asset Management
  • Asset Lifecycle Management
  • Cost Optimization
  • Software Asset Management (SAM)
  • Hardware Asset Management (HAM)
  • AI-Powered Insights
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CSM
Customer Service Management
  • Omnichannel Customer Support
  • Case Management Automation
  • Customer Journey Analytics
  • Proactive Customer Service
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ITSM
IT Service Management
  • ITSM Strategy, Process Design, and Governance
  • ServiceNow ITSM Implementation
  • Service Desk and ITSM Process Optimization
  • Continuous Improvement
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ITOM
IT Operations Management
  • Infrastructure Monitoring and Optimization
  • Predictive Maintenance with AI
  • Event Correlation and Automation
  • Service Mapping
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Free consultation

Let's start a conversation about your needs. Send us a message and we will get in touch with you.

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News from Capture PPM

Read more about our PPM community in Europe and have insights on trends and major events

ServiceNow Strategic Portfolio Management (SPM)

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Strategize, align, and deliver business outcomes from a single platform.

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ServiceNow SPM brings additional value to ITSM/ITOM

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Leverage your platform investment

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ServiceNow Application Portfolio Management (APM)

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Accelerate your decision making to reduce risk and lower costs.

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ServiceNow

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The World Works with ServiceNow, the intelligent platform for end-to-end digital transformation

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Hermes

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Hermes Add-On for ServiceNow guides your Project Managers, supports the Project Management Office and automate and audit the documentation process.

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3C Analytics

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Operate your Clarity instances in a professional way - like you do with any of your other solutions.

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Configuration Control for Clarity - 3C

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Learn more about our solutions that can help you with the daily operation, maintenance, upgrade, or development of your Clarity installations

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3C Release Manager

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Support your development team, organize your releases, get total control of your Clarity deployments

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Clarity Modern UX Deployer

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Currently, Broadcom is not providing any tool that is able to connect to a clarity instance and read, write and move configurations settings. Therefore, some configurations, e.g. Clarity’s new user interface elements, can only be managed and transferred with this new application programming interface. And the best part: the MUX deployer handles everything automatically.

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Value Pack: Project Management Austria Solution Pack for Clarity PPM

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Certficated Project Management Austria value pack is available for Clarity PPM

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Our happy clients

Our strategic goal is to provide our premium service portfolio as a strategic partner for our customers.We have a close working relationship with our outstanding partners.

UBS PPM Implementation Case Study

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Optimize Investment Management on a Global Scale

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Austrian Federal Ministry of Constitutional Affairs, Reforms, Deregulation and Justice

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UNIQA PPM Implementation Case Study

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Group-Level Project and Resource Management

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Erste Bank Hungary PPM Implementation Case Study

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Erste Bank establishes “Single Point of Truth”

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Magyar Telekom case study

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Hungarian Telekom is an Affiliate of Deutsche Telekom. Capture is providing IT experts and delivering various software products.

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Borealis PPM Upgrade Case Study

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Borealis Makes Smarter Project Investments with Clarity Project & Portfolio Management

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NKM/ FŐGÁZ

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Managing Major Utility Programs

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